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Customer Service Best Practices Group

Posted By Barbara E. Eshbach, Thursday, October 17, 2013

What is Customer Service?

Customer Service is the practice of providing library customers with the resources they want in the most professional, efficient, and courteous manner possible.

What Can We Share?

Our group has compiled resources in the following areas of customer service:

We encourage you to check it out on our 2012 PALS Customer Service site on Google.

Project Participants

  • Laura Ax-FultzBarb Eshbach
  • Beth Gwin
  • Evonne Loomis
  • Richard Miller
  • Paula Glibert, Mentor


Tags:  customer service 

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