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Support Staff as PR Ambassadors: What to Do If You Can’t Just Stall Until the Director Gets Back
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Do you work at the front desk? Do you know how to handle a situation if members of the media arrived to ask questions? What about patrons asking about an article or news story that appeared that involved your library? If you are unsure how to handle these situations, then you need this workshop. Hear from the professionals the appropriate ways in which to provide the perfect response! Cost: PaLA Members are free and non-members $5. No refunds but substitution is fine with proper notice.

When: Friday, November 2
9 am - 12:45 pm
Where: Norwin Public Library
100 Caruthers Ln
Irwin, Pennsylvania  15642
United States

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View full flyer here

A light continental breakfast will be served. 


·         9:00 – 9:30 - Registration

·         9:30 – 11:15 - Part 1

·         11:15 – 11:30 - Break

·         11:30 – 12:45 - Part 2


·         Elin Woods, Reference Librarian, Indiana University of Pennsylvania

·         Diana Falk, Director, Norwin Public Library

·         Sue Miller, Assistant Director, Peters Township Public Library

·         Panelist #4 (to be announced)

Contact Us

220 Cumberland Parkway, Suite 10
Mechanicsburg, PA 17055
717-766-7663 Phone
717-766-5440 Fax
800-622-3308 (PA Only)